Refunds & Cancellation
We founded The Furn Club with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our refund and cancellation policies are detailed below, please have a look and contact us to learn more.
All Items at our store are made to order, we usually initiate the order as soon as the payment is confirmed. However, we do understand that you may want to cancel / change the order. We allow cancellations up to 24 hrs with deduction of 5% after the order is placed which are payment gateway charges. The product change can be availed within 48 hrs.
Once manufacturing has begun, we are required to charge a cancellation fee equal to 50% of the total order. Due to the overhead of logistics, if your order is shipped order won’t be cancelled, changed, returned or refunded after shipping. we assure that we will do our best to make the cancellation process smooth for you.
Once we have delivered the product and left the customer's premises, we will NOT be able to accommodate any cancellation or returns until and unless if there is a transportation damage or manufacturing defect. We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery.
If your refund gets approved it will take around 15 days to get back into your account after approval.